Simple, clear and unambiguous content
A unique approach on the market that improves the KPIs of your Customer Care.
For Front line, Back Office, Counters, Agencies, Resellers, Chatbots, Installers, Technical Departments, Operations and anyone who needs it.
Study of your Analytics and your Customer Experience through ad hoc searches (Mistery call, mail and chat, focus group, etc…)
Organize your information and editorial flow from the content creation to its publication/feedback without affecting existing business procedures
Collection, modeling and rewriting of your information through work-shops (also online only) with service design methodology
Logical and semantic organization of content models that improve the availability and usability of your information
Streamline and edit your procedures in interactive mode on your ERP and CRM systems, to reduce process scraps and management time
Support in choosing the technology of Knowledge Management that best suits your needs
Create, rationalize and edit your content according to the rules of Content Language Usability
Continuous editing of your Knowledge Base to ensure that content is found and usable to the standard reached
To contact us in relation to your need