Simple, clear and unambiguous content
A unique approach on the market that improves the KPIs of your Customer Care.

 

For Front line, Back Office, Counters, Agencies, Resellers, Chatbots, Installers, Technical Departments, Operations and anyone who needs it.

VANTAGGI

COSTS

Saving time and economic resources

REVENUES 

Extension of Life Time Value and strengthening of reputation

ARYANNA’S WIRE

ANALYSIS

Study of your Analytics and your Customer Experience through ad hoc searches (Mistery call, mail and chat, focus group, etc…)

GOVERNANCE

Organize your information and editorial flow from the content creation to its publication/feedback without affecting existing business procedures

KNOWLEDGE BASE CREATION

Collection, modeling and rewriting of your information through work-shops (also online only) with service design methodology

INFORMATION ARCHITECTURE 

Logical and semantic organization of content models that improve the availability and usability of your information

INTERACTIVE  KNOWLEDGE 

Streamline and edit your procedures in interactive mode on your ERP and CRM systems, to reduce process scraps and management time

TECHNOLOGY 

 

 

Support in choosing the technology of Knowledge Management that best suits your needs

EDITING OF CONTENTS

Create, rationalize and edit your content according to the rules of Content Language Usability

EDITORIAL SERVICE

Continuous editing of your Knowledge Base to ensure that content is found and usable to the standard reached

To contact us in relation to your need