“Aryanna’s Thread” improves your Customer Care KPI’s

DCR
Drop Rate Call

NPS
Net Promoter Score

AVERAGE CALL TIME (Average Handling time)

Significant decrease of the Average Time of Call of the Customer Care for the inbound activities

first call resolution

Increase in the First Call Resolution index in customer management

customer satisfaction index

Increase in multi-channel operators’ customer satisfaction (front line, chat and counters)

DROPOUT RATE (churn rate)

Reduced drop-out rate by customers managed by Customer Care

What is the KPI
that we could improve for you?

To contact us in relation to your need