“Aryanna’s Thread” improves your Customer Care KPI’s
AHTAVERAGE CALL TIME (Average Handling time)
Significant decrease of the Average Time of Call of the Customer Care for the inbound activities
first call resolution
Increase in the First Call Resolution index in customer management
customer satisfaction index
Increase in multi-channel operators’ customer satisfaction (front line, chat and counters)
DROPOUT RATE (churn rate)
Reduced drop-out rate by customers managed by Customer Care
What is the KPI
that we could improve for you?
To contact us in relation to your need